Position Description
Assists the Retail Store Manager in the daily operation of a retail store. Works directly under the supervision of the Retail Store Manager. Assists with scheduling employees, maintaining inventory levels, conducts physical inventory checks, maintain store appearance, and completes day-to-day paperwork as directed. Spends 75% of time on the sales floor to ensure efficient, courteous handling of customer requests, including sales, billing/service problem resolution, bill payments and technical troubleshooting. Resolves customer escalations. Verifies accuracy of daily service revenue reports and bank deposits. Maintains proper inventory controls, facilitates inventory transactions and maintains compliance with AT&T Mobility store standards. Ensures store/kiosk is opened and closed appropriately by following standard procedures. This position is an individual contributor with no direct reports. Not a supervisory role.
Position Qualifications
2-4 years sales experience, including prospecting, telemarketing and/or outside sales. 2 years progressive sales experience in the telecommunications and/or retail industry. Well developed planning, analytical and problem-solving skills. Strong organizational skills and attention to detail. Strong communication, leadership, and presentation skills. Ability to work extended hours, including evenings and weekends and holidays. Ability to operate a personal computer, wireless equipment, copier and fax. Ability to work at multiple locations within district preferred. Familiarity with wireless terminology and AT&T Mobility systems preferred.
AT&T Mobility is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Requisition Number: 189090