Job Description
Position Overview:In partnership with the Store Manager, direct all activities required to achieve all store goals, including sales objectives,client service, human resource management, payroll and operating expenses, loss prevention, and merchandisepresentation while driving both associate and client engagement.Primary Responsibilities/Accountabilities:
Directs client service efforts that are consistent with Ann Taylor standards, to increase transactions and capture clientopportunities Assists with development of team to accomplish store’s business objectives through recruitment, selection, coaching,investment, engagement, retention, and motivation Supports attainment of sales, payroll, and inventory shortage goals Execution of merchandise presentation, restocking, and recovery to maximize productivity Understands the Ann Taylor culture and ensures compliance with all Ann Taylor Values & Practices, and storeoperational standards Additional responsibilities as assigned by Store Manager, District Manager, or Regional Vice PresidentRevenue Generation: Understands how to maximize daily business Drives toward store’s achievement of quantifiable performances (e.g. Net Sales, ROV, Conversion, UPT, DPT,payroll, inventory shortage, Operational Assessments, and credit cards) Studies business reports to gain understanding of inventory problems and/or areas of opportunityPeople Management: Fosters a client-focused team environment by driving volume and anticipating clients' needs Provides exceptional client service by role modeling the Ann Taylor service standards Takes responsibility to immediately addresses client concerns Communicates appropriate goals, results (e.g. financial performance and productivity), and directives Actively manages associates’ client service skills by providing informal and formal feedback Assists in the recruitment, selection, and hiring of diverse talent Holds self and associates accountable for achievement of financial results and statistical standards Constructively confronts and provides feedback to help resolve conflict Seeks a continuous learning environment by requesting input and involving others Treats others fairly and with respect, valuing differences; builds relationships based on an individualized approach Assists in the development of associates by delegating appropriately and matching talents with tasks, whilerecognizing accomplishments Supports Store Manager and fosters team commitment through building relationships and recognizing individualcontributions Forms networking relationships with internal and external peersStore Operations: Prioritizes and executes daily and weekly tasks (e.g. Price Changes, MOS, Special Orders, merchandising needs,payroll adjustments, processing of shipment, transfers, and proper claims process) Supports Loss Prevention practices and completes operational assessments to protect company assets Maintains the store’s organization, appearance, and cleanliness Uses available resources to assist in executing tasks/directives Ensures safe work environment, including OSHA complianceProduct / Brand Management: Executes visual merchandising updates and product placement within corporate guidelines and maintains visualstandards as defined by the Visual Merchandising Guide Uses product knowledge tools to execute directives and interpret Store Sets Executes company brand initiatives to the physical store layout Supports continuous product movement based on company directives, client profile, and store sales Integrates strategic activity on the floor, which includes restocking and recovery Clearly articulates the company's brand positioning Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge Models Ann Taylor’s Values & Practices while holding associates responsible for their actions Applies knowledge of product with internal and external clients Understands Ann Taylor’s competitors and communicates competitive landscape