Customer Service Analyst  

Provide analysis and support to the Corporate Customer Services Group by developing a deep knowledge of the current Customer Services processes and working with appropriate areas of the organization to assist and document Customer Services improvement initiatives and projects.  The analyst is responsible for Corporate Customer Services analytics, reporting and documentation of changes. In addition the analyst will document IT test cases and participate in testing.    

Provide analysis by reviewing Customer Services revenue/costs, price trending and charge percentages. 

Develop production projections, demand/capacity tools for location utilization for all points of sale, retail and trade.

Document current and future standards and processes, indentifying opportunities for improvements.  

Support implementation and maintenance of the World Wide Servicing Systems and support the current repair systems.

Assist with documenting system changes/ maintenance as needed and develop test scripts.  Participate in testing as needed.

Assist with corporate communication on process changes, training documentation, and overall business analytics. 

Support divisional projects and assist with management of project deadlines and schedules.

• Bachelor's degree required.
• 3-5 years experience in an Analyst role required.
• Excellent analytic and problem solving skills.
• Proficient in excel.
• Excellent written and verbal English communication skills.
• Strong business acumen.
• Strong presentation skills.
• Project management experience.
• Retail Experience a plus.