About the Company
Ann Taylor's rich heritage dates to 1954, when founder Robert Liebeskind, the son of a dressmaker, opened his first shop. Back then, Ann Taylor represented a best-selling dress style that had been gifted to the storeowner by his father. The Ann Taylor design embodied the well-dressed woman, and the Ann Taylor legacy was born. By 1983, Ann Taylor had grown from a regional, primarily East Coast brand, to a national brand with 47 stores across the United States. Today, the Ann Taylor brand is represented by three divisions: Ann Taylor Stores, Ann Taylor LOFT, and Ann Taylor Factory. At the end of Fiscal 2007, Ann Taylor operated 869 stores throughout the United States, District of Columbia and Puerto Rico and generated more than $2.3 billion in sales.
Our mission at Ann Taylor is to provide women with updated classics that are feminine, stylish, versatile and polished and that wardrobe her across all aspects of her evolving lifestyle. Ann Taylor offers sophisticated and refined style for the woman who always wants to look appropriate in classic, updated fashion. From a young professional wanting to start on the right foot as she enters the workforce to the mother of three wanting to look best for her family function, Ann Taylor clients place a premium on how they are perceived. We strive to serve as a trusted advisor to help women with all of their wardrobe needs.
Job Description
Position Overview:
In partnership with the Store Manager, direct all activities required to achieve all store goals, including sales objectives,
client service, human resource management, payroll and operating expenses, loss prevention, and merchandise
presentation while driving both associate and client engagement.
Primary Responsibilities/Accountabilities:
Directs client service efforts that are consistent with Ann Taylor standards, to increase transactions and capture client
opportunities
Assists with development of team to accomplish store’s business objectives through recruitment, selection, coaching,
investment, engagement, retention, and motivation
Supports attainment of sales, payroll, and inventory shortage goals
Execution of merchandise presentation, restocking, and recovery to maximize productivity
Understands the Ann Taylor culture and ensures compliance with all Ann Taylor Values & Practices, and store
operational standards
Additional responsibilities as assigned by Store Manager, District Manager, or Regional Vice President
Revenue Generation:
Understands how to maximize daily business
Drives toward store’s achievement of quantifiable performances (e.g. Net Sales, ROV, Conversion, UPT, DPT,
payroll, inventory shortage, Operational Assessments, and credit cards)
Studies business reports to gain understanding of inventory problems and/or areas of opportunity
People Management:
Fosters a client-focused team environment by driving volume and anticipating clients' needs
Provides exceptional client service by role modeling the Ann Taylor service standards
Takes responsibility to immediately addresses client concerns
Communicates appropriate goals, results (e.g. financial performance and productivity), and directives
Actively manages associates’ client service skills by providing informal and formal feedback
Assists in the recruitment, selection, and hiring of diverse talent
Holds self and associates accountable for achievement of financial results and statistical standards
Constructively confronts and provides feedback to help resolve conflict
Seeks a continuous learning environment by requesting input and involving others
Treats others fairly and with respect, valuing differences; builds relationships based on an individualized approach
Assists in the development of associates by delegating appropriately and matching talents with tasks, while
recognizing accomplishments
Supports Store Manager and fosters team commitment through building relationships and recognizing individual
contributions
Forms networking relationships with internal and external peers
Store Operations:
Prioritizes and executes daily and weekly tasks (e.g. Price Changes, MOS, Special Orders, merchandising needs,
payroll adjustments, processing of shipment, transfers, and proper claims process)
Supports Loss Prevention practices and completes operational assessments to protect company assets
Maintains the store’s organization, appearance, and cleanliness
Uses available resources to assist in executing tasks/directives
Ensures safe work environment, including OSHA compliance
Product / Brand Management:
Executes visual merchandising updates and product placement within corporate guidelines and maintains visual
standards as defined by the Visual Merchandising Guide
Uses product knowledge tools to execute directives and interpret Store Sets
Executes company brand initiatives to the physical store layout
Supports continuous product movement based on company directives, client profile, and store sales
Integrates strategic activity on the floor, which includes restocking and recovery
Clearly articulates the company's brand positioning
Educates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledge
Models Ann Taylor’s Values & Practices while holding associates responsible for their actions
Applies knowledge of product with internal and external clients
Understands Ann Taylor’s competitors and communicates competitive landscape
Position Requirements:
Human Resources: Proven ability to recruit and develop others
Client Service: Ability to function as a role model, ensuring that the client remains the top priority
Store Operations and Organization: