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Ross Stores, Inc. is an S&P 500, Fortune 500 and Nasdaq 100 (ROST) company headquartered in Pleasanton, California, with fiscal 2011 revenues of $8.6 billion. The Company operates Ross Dress for Less® (“Ross”), the largest off-price apparel and home fashion chain in the United States with 1,037 locations in 29 states, the District of Columbia and Guam. Ross offers first-quality, in-season, name brand and designer apparel, accessories, footwear and home fashions for the entire family at everyday savings of 20% to 60% off department and specialty store regular prices. The Company also operates 88 dd’s DISCOUNTS® in seven states that feature a more moderately-priced assortment of first-quality, in-season, name brand apparel, accessories, footwear and home fashions for the entire family at everyday savings of 20% to 70% off moderate department and discount store regular prices. Additional information is available at www.rossstores.com.
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Greets and responds to all customers in a courteous and friendly manner. Ensures proper merchandise presentation. Operates cash register in accordance with policies and procedures. Maintains a clean work area at all times. Provides customer service according to the Star Service program guidelines. Associate may assist in specialized areas of store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customer Service.
ESSENTIAL FUNCTIONS:
Customer Service (60% of Time)
- Demonstrates courtesy, friendliness, professionalism and provides prompt and efficient responses to customers at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed.
- Takes accurate markdowns, counts and inventories as scheduled.
- Takes ownership of all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. This includes bringing new receipts to the sales floor with a sense of urgency, merchandising all items to the monthly In-Store Marketing book and maintaining merchandise/brand name familiarity within department in order to asses customers.
- Performs daily recovery, maintenance and housekeeping of assigned departments.
- Is prepared to assist customers in any way necessary; is register-trained and able to ring, assists customers with merchandise and answers customer questions in a polite and knowledgeable manner. Greets all customers within 10 feet, says "hello" and "thank you" at every register transaction and processes register transactions with a sense of urgency.
- Understands all Star Customer Service programs including CARA, mystery shops/sizings and President's Club.
Loss Prevention (40% of Time)
- Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment.
- Understands the Loss Prevention Awareness program and EAS procedure.
- Maintains a safe working and shopping environment for Associates and customers. Reports any unsafe conditions or practices to store management.
- Understands and can implement all emergency procedures for power failure, fire, robbery etc.
- Follows all Mark-Out-of-Stock policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store management to review and approve all disposals.
- Understands all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
COMPETENCIES:
- Customer Service
- Adaptability
- Communication
- Teamwork
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- Ability to interact with customers and co-workers in a friendly, cooperative and pleasant manner.
- Ability to use all store equipment, including PDT's, registers and PC as required.
- Good communication skills.
- Able to meet normal store demands which include lifting, loading and unloading trucks of merchandise, supplies and fixtures, and unpacking merchandise.
- Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
- Ability to perform mathematical calculations used in retail.
- Some assignments may require additional skills not specifically stated above.
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