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As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US. We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility.
As a PNC Financial Sales Service Consultant, you will be a part of one of the leading call-center organizations in the United States. PNC's National Financial Services Center (NFSC), based in Pittsburgh, is where 900 call-center professionals work with the industry's best systems, handling close to 3 million customer interactions every month. In 2006, American Banker ranked NFSC one of its top five financial services call centers. As a Service Consultant, you will work as part of a team of 12 to 15 professionals under a NSFC Lead manager.
Your days and weeks will follow a steady rhythm, based upon shift hours, and paced by a high level of customer contact. You'll use your analytical and relationship-building skills to take inbound customer calls, answer questions, resolve issues, and address customer concerns. You'll draw upon a professional manner and product knowledge to identify customer final needs and recommend PNC products. NFSC's commitment to market leadership means you'll get the best training and professional development in the call center industry. You'll also be supported by top technology and product experts, and have plenty of room to advance as you grow.