Maintenance Service Manager

Job Summary

Supervises a group of maintenance technicians engaged in performing corrective, predictive and preventative maintenance
procedures to material handling equipment, controls systems, and associated scanning equipment by establishing
performance expectations and managing to those expectations.

Essential Functions

Management responsibilities include, but not limited to: coaching, skills development, recognitions and rewards,
performance management and staff productivity.

Plans, organizes, staffs, directs and controls the day-to-day operations of the department.

Ensures compliance and is responsible to address variances and other budget concerns.

Communicates the level of quality and safety expected in the performance of maintenance tasks in alignment with
FedEx Ground standards.

Ensures best practices for corrective and preventative maintenance procedures are followed including timely, accurate
completion of the preventative maintenance program.

Manages the daily use of all Computerized Maintenance Management System (CMMS) activities (e.g. maintenance
entry and processing work orders).

Provides technical expertise in the areas of sortation electrical and mechanical systems.

Completes quality audits of technician work tasks and communicate results.

Identifies and proposes improvements to the material handling system to improve operations.

Acquires bids from, and manages, vendors and suppliers, including building and grounds maintenance, repair and
improvement vendors

Minimum Education

High School Diploma or GED required; Associate’s degree in light industrial such as electrical, mechanical engineering
technology, etc., logistics management or related field preferred.

Minimum Experience

Two (2) years industrial maintenance experience required (including maintenance support) plus six (6) (or four (4) years’
experience with relevant preferred degree) of combined industrial maintenance (including maintenance support) and/or
people management experience required.
Preferred experience to include:
1. Two (2) years demonstrated experience leading project teams or supervising lower level employees
2. Previous experience or in-depth understanding of mechanical power transmission and/or electrical power or machine
controls
3. Demonstrated ability to develop and implement Quality (QDM) driven equipment and/or process improvements

Required Skills, Abilities and / or Licensure

Software skills, including use of Microsoft Office software and web-based applications.

Effective verbal and written communication skills necessary to concisely communicate with all levels of management.

Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling
various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily
assignments and goals.

Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and
efficient solutions.

Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act.

Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.

Effective written and verbal communications skills that include the ability to concisely present information to operations
management.

Understanding of mechanical and electrical design, layout fabrication and repair practices as they apply to power
transmission and conveyor belt applications.

Knowledge of motors and motor control methods.

Experience with electrical and mechanical troubleshooting techniques.

Knowledge of PLC and computer controls systems.

Thorough understanding of the SWAK (Barcode Reader) control system.

Experience troubleshooting and repairing the label scanners.

Knowledge of applicable safety codes.

Ability to interpret electrical and mechanical schematic diagrams

Salary Range: $30.00 - $45.40
% of Travel for the Position: 0%-25%
Address: 205 Della Court
City: Carol Stream
State: Illinois
Zip Code: 60188
Domicile Location: FXG-US/USA/P601/Carol Stream Colocation
Auto req ID: 415670BR
Position Type: Full time
Employee Type: Exempt
EEO Statement

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

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