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Retail Customer Service Manager Trainee

Job Description

Responsibilities:

At Office Depot, the Customer Service Manager Trainee will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership with the management team, S/he will provide guidance and direction to Front End associates and will facilitate ongoing training on the business model. The person in this position will also work closely with our Print Services associates, and will have accountability to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction. This person will motivate and inspire associates to build strong relationships and create an environment which increases customer retention. The Customer Service Manager Traineewill proactively engage with customers to exceed their needs, ensure a positive customer experience and work to generate revenue by driving a sales culture. Builds ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge. Acts as a Change Champion, supporting implemented change.

The Customer Service Manager Traineewill also be a ‘Key Carrier', and while functioning in this role, will be considered the Leader on Duty.

Qualifications:

High School diploma or equivalent, Bachelor's degree preferred

Other Information:
  • Business, Marketing, Retail Management, or other related field preferred
  • Minimum two years experience in retail, including a supervisory role in a sales driven customer environment
Pay, Benefits and Work Schedule:

Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Equal Employment Opportunity: Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify or expression, sexual orientation or any other characteristic protected by law.

Job Requirements

 

Job Snapshot

Location US-VA-Richmond
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
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Company Overview

Office Depot, Inc.

Office Depot, Inc. is a leading global provider of products, services, and solutions for every workplace – whether your workplace is an office, home, school or car. Office Depot, Inc. is a resource and a catalyst to help customers work better. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. The company has annual sales of approximately $16 billion, employs approximately 56,000 associates, and serves consumers and businesses in 59 countries with approximately 1,800 retail stores, award-winning e-commerce sites and a dedicated business-to-business sales organization – all delivered through a global network of wholly owned operations, franchisees, licensees and alliance partners. Additional press information can be found at: http://news.officedepot.com. Learn More

Contact Information

US-VA-Richmond
Snapshot
Office Depot, Inc.
Company:
US-VA-Richmond
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

Responsibilities:

At Office Depot, the Customer Service Manager Trainee will partner with the management team in driving a memorable customer experience through leadership, communication, integrity and passion for the brand. In partnership with the management team, S/he will provide guidance and direction to Front End associates and will facilitate ongoing training on the business model. The person in this position will also work closely with our Print Services associates, and will have accountability to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction. This person will motivate and inspire associates to build strong relationships and create an environment which increases customer retention. The Customer Service Manager Traineewill proactively engage with customers to exceed their needs, ensure a positive customer experience and work to generate revenue by driving a sales culture. Builds ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge. Acts as a Change Champion, supporting implemented change.

The Customer Service Manager Traineewill also be a ‘Key Carrier', and while functioning in this role, will be considered the Leader on Duty.

Qualifications:

High School diploma or equivalent, Bachelor's degree preferred

Other Information:
  • Business, Marketing, Retail Management, or other related field preferred
  • Minimum two years experience in retail, including a supervisory role in a sales driven customer environment
Pay, Benefits and Work Schedule:

Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Equal Employment Opportunity: Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify or expression, sexual orientation or any other characteristic protected by law.

Job Requirements

 
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Retail Customer Service Manager Trainee Apply now