The #1 Site for Retail Jobs - search all Retail jobs.

Team Lead I - ES

Job Description

GENERAL SUMMARY: 

Hours will vary

 
The Eligibility Team Lead l is responsible to assist the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned work load.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities:
  • Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
  • Provide daily/weekly account reports to the Department Manager.
  • Prepare and conduct staff training.
  • Maintain time and attendance records for staff.
  • Delegation and inspection of workflows.
  • Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
  • Meet goals and objectives as assigned by management
  • Report and document employee disciplinary problems to the department manager.
  • Maintain good working relationships with state and federal agencies
  • Assist other patient representatives in the unit with questions they have regarding how to work accounts
  • Direct the workflow for the unit.
  • Load and manage daily dialer campaigns
  • Monitor staff logged into dialer system


Additional Duties and Responsibilities:
  • Screen patients for eligibility programs on the state and Federal levels.
  • Identify all areas of patients’ needs and direct them to the appropriate agency for assistance.


  • Start the application process when possible.
  • Advise patients regarding assistance programs.
  • Record thorough and accurate documentation on patient accounts in the CUBS system.
  • Assess the status and progress of applications.
  • Process escalated calls.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Oversee the client inventories for the hospitals assigned to the unit and be proactive in

resolving issues.

Job Requirements

 

Job Snapshot

Location US-KY-Louisville
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
Apply

Company Overview

Firstsource Solutions Ltd

Firstsource delivers innovative, value-added business process management services across the customer lifecycle. We offer a comprehensive suite of business process management services through a combination of extensive domain knowledge, strategic alliances and internal competencies backed by leading-edge technologies. Learn More

Contact Information

US-KY-Louisville
Snapshot
Firstsource Solutions Ltd
Company:
US-KY-Louisville
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

GENERAL SUMMARY: 

Hours will vary

 
The Eligibility Team Lead l is responsible to assist the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned work load.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities:
  • Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
  • Provide daily/weekly account reports to the Department Manager.
  • Prepare and conduct staff training.
  • Maintain time and attendance records for staff.
  • Delegation and inspection of workflows.
  • Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
  • Meet goals and objectives as assigned by management
  • Report and document employee disciplinary problems to the department manager.
  • Maintain good working relationships with state and federal agencies
  • Assist other patient representatives in the unit with questions they have regarding how to work accounts
  • Direct the workflow for the unit.
  • Load and manage daily dialer campaigns
  • Monitor staff logged into dialer system


Additional Duties and Responsibilities:
  • Screen patients for eligibility programs on the state and Federal levels.
  • Identify all areas of patients’ needs and direct them to the appropriate agency for assistance.


  • Start the application process when possible.
  • Advise patients regarding assistance programs.
  • Record thorough and accurate documentation on patient accounts in the CUBS system.
  • Assess the status and progress of applications.
  • Process escalated calls.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Oversee the client inventories for the hospitals assigned to the unit and be proactive in

resolving issues.

Job Requirements

 
Myg41j6b86wnkbmn14k
WorkInRetail Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using workinretail.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Team Lead I - ES Apply now