The #1 Site for Retail Jobs - search all Retail jobs.

Business Service Liaison-Telesales

Job Description

Job Responsibilities:

Responsibilities include, but are not limited to:

● Act as the site-level systems and ID contact between Vendor and Client

● Provide system and ID support and readiness.

● Administer site hard tokens for multi-factor authentication to the Client network

● Provide troubleshooting assistance to Agents/Representatives.

● Coordinate Agent/Representative ID tracking and issuance.

● Communicate new, termed and changes in Agent/Representative status to Client.

Manage system issue tracking, escalation and resolution support.

● Coordinate all access, change, and term requests for those working on the Client project.

● Review any changes or terminations that will be submitted to Client if the Vendor has a centralized staff administration or ID function.

● Validate sales hierarchy regularly, reconciling in systems and escalating when necessary.

● Notify Agents/Representatives and appropriate trainer of all system access identifications and long-ins as they become available.

● Ensure class identification numbers submitted to Client Lifecycle Management are consistently tracked, and communicated to the site Training Coordinator.

● Provide Ad-Hoc reporting support for the site and leadership from Client provided self-service sources (SMRT Agent On-Boarding, SMRT Calls, etc.)

● Other operations analyst support and reporting activities needed and requested by the site Operations Manager

Job Requirements

Skill Set:

● IT service and support management.

● Contact Center process and support knowledge.

● High degree of customer service skills.

● High degree of communication and project management skills.

● Sense of urgency and ability to influence and negotiate.

● Ability to quickly analyze issues and determine a root cause.

● Ability to handle multiple issues and prioritize appropriately

Competencies:

● Preferred background in contact center operations.

● Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools

Job Snapshot

Location US-VA-Richmond, VA
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
Apply

Company Overview

Teleperformance

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-VA-Richmond, VA
- -
-
Snapshot
Teleperformance
Company:
US-VA-Richmond, VA
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

Job Responsibilities:

Responsibilities include, but are not limited to:

● Act as the site-level systems and ID contact between Vendor and Client

● Provide system and ID support and readiness.

● Administer site hard tokens for multi-factor authentication to the Client network

● Provide troubleshooting assistance to Agents/Representatives.

● Coordinate Agent/Representative ID tracking and issuance.

● Communicate new, termed and changes in Agent/Representative status to Client.

Manage system issue tracking, escalation and resolution support.

● Coordinate all access, change, and term requests for those working on the Client project.

● Review any changes or terminations that will be submitted to Client if the Vendor has a centralized staff administration or ID function.

● Validate sales hierarchy regularly, reconciling in systems and escalating when necessary.

● Notify Agents/Representatives and appropriate trainer of all system access identifications and long-ins as they become available.

● Ensure class identification numbers submitted to Client Lifecycle Management are consistently tracked, and communicated to the site Training Coordinator.

● Provide Ad-Hoc reporting support for the site and leadership from Client provided self-service sources (SMRT Agent On-Boarding, SMRT Calls, etc.)

● Other operations analyst support and reporting activities needed and requested by the site Operations Manager

Job Requirements

Skill Set:

● IT service and support management.

● Contact Center process and support knowledge.

● High degree of customer service skills.

● High degree of communication and project management skills.

● Sense of urgency and ability to influence and negotiate.

● Ability to quickly analyze issues and determine a root cause.

● Ability to handle multiple issues and prioritize appropriately

Competencies:

● Preferred background in contact center operations.

● Intermediate to Advanced understanding of Microsoft Windows, Microsoft Office (high Excel utilization), user settings/preferences, and other common productivity tools

Mxk07x6kknd1z74sfnb
WorkInRetail Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using workinretail.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Business Service Liaison-Telesales Apply now