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Collections Customer Service Agent

Job Description



Now Offering $250 SIGN ON BONUS
We are currently accepting resumes for candidates interested in being considered for full time employment at our Louisville location. Due to COVID-19, these positions could temporarily be moved to work-at-home opportunities to offer social distancing.
Our recruitment staff will be reviewing work-from-home requirements with qualified candidates during the interview process.
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated Omni channel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are now offering $14.50/hr plus bonus potential! Join our family-like atmosphere. We look forward to meeting with you!
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact

• Responsible for Inbound 1st party Collections and Customer Care
• Responsible for negotiating payments based on Company's guidelines in order to restore and/or secure customers' services
• Resolve basic types of customer inquiries
• Provide excellent customer service to customers by:

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Solve problems systematically, using sound business judgment and following through on commitments
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Ensure the average call monitoring score meets or exceeds quality standards
• Ensure proficiency in all product lines instructed in classroom training
• Consistently meet established productivity, schedule adherence, and quality standards
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
• Establish and maintain control of inbound calls using a well-organized call structure
• Perform special assignments and other duties as required

What We Prefer

• 6 months Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• Previous experience working with confidential financial information
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
To apply, please email LouisvilleRecruiting@Teleperformance.com or Text TPUSA to 97211

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Requirements

 

Job Snapshot

Location US-KY-Louisville
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
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Company Overview

Teleperformance

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-KY-Louisville
Snapshot
Teleperformance
Company:
US-KY-Louisville
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description



Now Offering $250 SIGN ON BONUS
We are currently accepting resumes for candidates interested in being considered for full time employment at our Louisville location. Due to COVID-19, these positions could temporarily be moved to work-at-home opportunities to offer social distancing.
Our recruitment staff will be reviewing work-from-home requirements with qualified candidates during the interview process.
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated Omni channel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
We are now offering $14.50/hr plus bonus potential! Join our family-like atmosphere. We look forward to meeting with you!
DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.
Your Impact

• Responsible for Inbound 1st party Collections and Customer Care
• Responsible for negotiating payments based on Company's guidelines in order to restore and/or secure customers' services
• Resolve basic types of customer inquiries
• Provide excellent customer service to customers by:

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Solve problems systematically, using sound business judgment and following through on commitments
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Ensure the average call monitoring score meets or exceeds quality standards
• Ensure proficiency in all product lines instructed in classroom training
• Consistently meet established productivity, schedule adherence, and quality standards
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
• Establish and maintain control of inbound calls using a well-organized call structure
• Perform special assignments and other duties as required

What We Prefer

• 6 months Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
• Previous experience working with confidential financial information
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
To apply, please email LouisvilleRecruiting@Teleperformance.com or Text TPUSA to 97211

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Requirements

 
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Collections Customer Service Agent Apply now