Consumer Experience Requirements:
Consumer Engagement Managers are expected to own these responsibilities personally.
Required Skill Set:
● Passion around providing our consumers with an outstanding experience.
● Creativity and drive to create a culture that is motivating and engaging for the site agents.
● Is a people person.
● Prior stable work experience.
● Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities.
● Demonstrated ability to communicate clearly and concisely verbally and in writing.
● Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product.
● Ability to remain focused and productive each day though tasks may be repetitive.
● Self-driven and ambitious
● Outgoing personality with high energy
● Group Retiree additional requirement: proficient with Group Retiree resources and processes