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Consumer Engagement Manager - Telesales

Job Description

Consumer Experience Requirements:

Consumer Engagement Managers are expected to own these responsibilities personally.

Required Skill Set:

● Passion around providing our consumers with an outstanding experience.

● Creativity and drive to create a culture that is motivating and engaging for the site agents.

● Is a people person.

● Prior stable work experience.

● Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities.

● Demonstrated ability to communicate clearly and concisely verbally and in writing.

● Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product.

● Ability to remain focused and productive each day though tasks may be repetitive.

● Self-driven and ambitious

● Outgoing personality with high energy

● Group Retiree additional requirement: proficient with Group Retiree resources and processes

Job Requirements

Requirements:                 

  • 2 – 4 years of experience as an Account Manager/Account Coordinator/Project Manager, preferably working with IVR applications or in the contact center industry

  • 1-3 years of experience in the healthcare market

  • Bachelor’s degree or significant equivalent experience as an Account Manager in the contact center industry

  • Minimum requirement of intermediate Microsoft Office skills, especially Outlook, Excel, Word, and Power Point

  • Overnight travel approximately four times per year

Job Snapshot

Location US-VA-Richmond, VA
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
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Company Overview

Teleperformance

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-VA-Richmond, VA
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Snapshot
Teleperformance
Company:
US-VA-Richmond, VA
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

Consumer Experience Requirements:

Consumer Engagement Managers are expected to own these responsibilities personally.

Required Skill Set:

● Passion around providing our consumers with an outstanding experience.

● Creativity and drive to create a culture that is motivating and engaging for the site agents.

● Is a people person.

● Prior stable work experience.

● Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities.

● Demonstrated ability to communicate clearly and concisely verbally and in writing.

● Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product.

● Ability to remain focused and productive each day though tasks may be repetitive.

● Self-driven and ambitious

● Outgoing personality with high energy

● Group Retiree additional requirement: proficient with Group Retiree resources and processes

Job Requirements

Requirements:                 

  • 2 – 4 years of experience as an Account Manager/Account Coordinator/Project Manager, preferably working with IVR applications or in the contact center industry

  • 1-3 years of experience in the healthcare market

  • Bachelor’s degree or significant equivalent experience as an Account Manager in the contact center industry

  • Minimum requirement of intermediate Microsoft Office skills, especially Outlook, Excel, Word, and Power Point

  • Overnight travel approximately four times per year

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Consumer Engagement Manager - Telesales Apply now