Customer Service / Vehicle Operations Specialist (Remote until office opens)
BCforward is currently seeking highly motivated Customer Service / Vehicle Operations Specialist for an opportunity in Fishers, IN 46037.
Position Title: Customer Service / Vehicle Operations Specialist (Remote until office opens)
Location: Fishers, IN 46037
Expected Duration: 4+ months contract
Shift: Shifts could vary but at minimum 8-5
Our Fleet Vehicle Operations team is looking for customer service focused individuals to fill the role of Vehicle Operations Specialist. Must be a detail-oriented individual with strong written and verbal communication skills, able to utilize dual computer monitors with intermediate computer skills, and 40-50 WPM typing speed.
The VOS will be responsible for providing quality customer service to both customers and vendors by performing the following duties:
* Work directly with the lead to ensure that tasks are completed in a timely manner.
* Answer client questions accurately and within a timely manner
* Always act as the first point of contact for our clients using professional and courteous tone.
* Research incomplete documentation and lab results received by calling customers, labs, and/or collection sites to obtain the data, and locate collection sites in our database for customers as requested.
* Talk with customers/vendors by phone and/or email.
* Work with specific company data entry.
* Provide additional research and follow up for issues that require assistance from additional departments
* Assist with special projects as needed.
* Adhere to department deadlines and assist teammates in meeting these goals.
Intermediate Excel skills, professional phone skills, multi-tasking skills, able to perform with multiple system use as well as dual monitors.
High School graduation/GED (Some College/Degree a Plus).
1-2 years of Customer Service
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solution's organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information. Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 112128 when responding to this ad.