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Customer Service Assistant Manager - WEEKLY PAY

Job Description

Customer Service Assistant Manager



We are looking for a full time customer service assistant manager who will provide customer service and customer support to our organization and it's clients. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a service line to inform, assist and educate customers on how services work. All candidates must be well spoken and able to present him/herself to others in a professional manner.


Tasks and Responsibilities of a Customer Service Assistant Manager

  • Interact with customers daily to inform of client services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders and data entry with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training




Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.

Job Requirements

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Customer Service Assistant Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.


Requirements of a Customer Service Assistant Manager:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communications skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.




 Qualifications for Customer Service Assistant Managers:

  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Ability to perform at a high level in a fast paced environment
  • Degree preferred



Position Benefits:

  • Competitive wages
  • Merit based advancement
  • Uncapped bonuses & incentive plan
  • Company events


COMPANY WEBSITE
COMPANY FACEBOOK!


CANDIDATES WITH ANY OF THE FOLLOWING EXPERIENCE OR INTEREST IN, PLEASE APPLY:

Entrepreneurial mindset, entrepreneur, sales, customer service, management, manager, marketing, administrative, HR, entry level, purchasing, director, retail, telecommunications, restaurant, banking, advertising, supervisor, public relations, PR, hotel, hospitality, communications, social services, business and sales psychology, collections, pharmaceutical sales, buyer, recruiter, sales, sales management, marketing management, full time sales, full time marketing, full time management, entry level management, entry level sales, entry level marketing, inside sales, account sales, retail marketing, retail sales, customer service, business management, B2B sales, outside sales, marketing/advertising specialist, entry level sales and marketing, sports minded, management training, team training, consulting, consultant, business opportunity, business development, marketing coordinator, customer care, customer relations, customer acquisition, customer conversion, direct sales, direct marketing, face to face marketing, face to face sales, customer satisfaction, restaurant management, restaurant service, customer service adviser, customer service analyst, team leader, leadership, team building, sports management, sports administration, sports marketing, sports advertising, public relations, leadership sales, sales director, marketing director, promotional marketing, promotional sales, retail sales, retail management, retail marketing, brand manager, brand management, real estate, insurance, telecommunications, restaurant, hotel, communications, buyer, opportunity, advancement opportunity, advancement, growth opportunity, growth, recruiter, marketing professional, sales professional, public relations management, public relations manager, advertising, non-profit, non-for profit, training, trainer, personal trainer, electronics, career focused, career development, career minded, brand ambassador, brand management, brand manager, promotional marketing, promotional sales, entrepreneur, entrepreneur management, entrepreneur mindset, , claims administration, claims representative, claims rep, claims administrator, customer support, customer support executive, program coordinator, speedway, circle k, coordinator, program, member services, members, greeter.




Job Snapshot

Location US-IL-Surrounding Chicago Area
Employment Type Full-Time
Pay Type Year
Pay Rate $40,000.00 - $50,000.00 /Year
Store Type Retail
Other Compensation: W-2, Paycheck Weekly
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Company Overview

Capital Energy Group, Inc

Headquartered in Schaumburg, IL, Capital Energy Group, Inc is one of the largest and most competitive brokerage firms specializing in energy risk management for business class customers. The experience and relationships we have with the world's top energy suppliers give our customers the most competitive solutions on the market. We continue to raise the bar in the industry by building relationships, customized presentations, procurement assistance, energy audits, and a standard of excellence. Learn More

Contact Information

US-IL-Surrounding Chicago Area
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Snapshot
Capital Energy Group, Inc
Company:
US-IL-Surrounding Chicago Area
Location:
Full-Time
Employment Type:
Year
Pay Type:
$40,000.00 - $50,000.00 /Year
Pay Rate:
Retail
Store Type:

Job Description

Customer Service Assistant Manager



We are looking for a full time customer service assistant manager who will provide customer service and customer support to our organization and it's clients. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a service line to inform, assist and educate customers on how services work. All candidates must be well spoken and able to present him/herself to others in a professional manner.


Tasks and Responsibilities of a Customer Service Assistant Manager

  • Interact with customers daily to inform of client services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders and data entry with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training




Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.

Job Requirements

We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Customer Service Assistant Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.


Requirements of a Customer Service Assistant Manager:

  • Must have great attention to detail.
  • Must be a team player.
  • Previous customer service and sales experience is a plus.
  • Must have strong communications skills.
  • Must be organized.
  • Must be personable and comfortable interacting with customers daily.




 Qualifications for Customer Service Assistant Managers:

  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team
  • Customer service or customer relationship experience
  • Ability to perform at a high level in a fast paced environment
  • Degree preferred



Position Benefits:

  • Competitive wages
  • Merit based advancement
  • Uncapped bonuses & incentive plan
  • Company events


COMPANY WEBSITE
COMPANY FACEBOOK!


CANDIDATES WITH ANY OF THE FOLLOWING EXPERIENCE OR INTEREST IN, PLEASE APPLY:

Entrepreneurial mindset, entrepreneur, sales, customer service, management, manager, marketing, administrative, HR, entry level, purchasing, director, retail, telecommunications, restaurant, banking, advertising, supervisor, public relations, PR, hotel, hospitality, communications, social services, business and sales psychology, collections, pharmaceutical sales, buyer, recruiter, sales, sales management, marketing management, full time sales, full time marketing, full time management, entry level management, entry level sales, entry level marketing, inside sales, account sales, retail marketing, retail sales, customer service, business management, B2B sales, outside sales, marketing/advertising specialist, entry level sales and marketing, sports minded, management training, team training, consulting, consultant, business opportunity, business development, marketing coordinator, customer care, customer relations, customer acquisition, customer conversion, direct sales, direct marketing, face to face marketing, face to face sales, customer satisfaction, restaurant management, restaurant service, customer service adviser, customer service analyst, team leader, leadership, team building, sports management, sports administration, sports marketing, sports advertising, public relations, leadership sales, sales director, marketing director, promotional marketing, promotional sales, retail sales, retail management, retail marketing, brand manager, brand management, real estate, insurance, telecommunications, restaurant, hotel, communications, buyer, opportunity, advancement opportunity, advancement, growth opportunity, growth, recruiter, marketing professional, sales professional, public relations management, public relations manager, advertising, non-profit, non-for profit, training, trainer, personal trainer, electronics, career focused, career development, career minded, brand ambassador, brand management, brand manager, promotional marketing, promotional sales, entrepreneur, entrepreneur management, entrepreneur mindset, , claims administration, claims representative, claims rep, claims administrator, customer support, customer support executive, program coordinator, speedway, circle k, coordinator, program, member services, members, greeter.




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