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Customer Service Representative - Waco (13178)

Job Description

The Customer Service Representative is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties. Primary duties & responsibilities consist of:

  • Heavy phone contact with policyholders, providers and interested third parties.
  • Processing policyholder requests from correspondence, phone calls and emails
  • Review and maintain new and revised procedures regarding policy information.
  • Maintain department standards for number of calls, average handle and time management
Required Skills:
  • Customer service background and good phone skills.
  • Excellent communication, both written and oral, and organization skills
  • Must be able to maintain confidentiality.
  • Excellent alpha and number recognition skills
  • Demonstrated mathematical abilities
  • Basic PC skills
  • Able to handle high stress situations calmly and with tact and professionalism.
  • Strong decision making skills with the ability to analyze situations and make logical conclusions.
  • Regular and predictable attendance required

Physical Requirements; Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment.

Required Experience:
  • High school diploma or equivalent. Some college preferred.
  • At least one year of office experience preferred. Telecommunications experience a plus.
  • Life and Health insurance background and knowledge of insurance operations desired.

Job Requirements

 

Job Snapshot

Location US-TX-Waco
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
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Company Overview

Globe Life Family Heritage Division

Our policies are specifically designed to protect you when you need it most, providing coverage for many of the unexpected costs that can arise due to an illness or injury. Unlike traditional health insurance, supplemental insurance pays money directly to you, so you can concentrate on what’s most important – getting well. We offer a range of policies to suit your individual needs – from disease-specific coverage, to accident, intensive care and life coverage. Whatever you and your family need to protect – we can help. Learn More

Contact Information

US-TX-Waco
469-680-5871
Snapshot
Globe Life Family Heritage Division
Company:
US-TX-Waco
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

The Customer Service Representative is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties. Primary duties & responsibilities consist of:

  • Heavy phone contact with policyholders, providers and interested third parties.
  • Processing policyholder requests from correspondence, phone calls and emails
  • Review and maintain new and revised procedures regarding policy information.
  • Maintain department standards for number of calls, average handle and time management
Required Skills:
  • Customer service background and good phone skills.
  • Excellent communication, both written and oral, and organization skills
  • Must be able to maintain confidentiality.
  • Excellent alpha and number recognition skills
  • Demonstrated mathematical abilities
  • Basic PC skills
  • Able to handle high stress situations calmly and with tact and professionalism.
  • Strong decision making skills with the ability to analyze situations and make logical conclusions.
  • Regular and predictable attendance required

Physical Requirements; Heavy phone and PC usage, sitting for extended periods of time and frequently reaches above shoulder level. Fast-paced environment.

Required Experience:
  • High school diploma or equivalent. Some college preferred.
  • At least one year of office experience preferred. Telecommunications experience a plus.
  • Life and Health insurance background and knowledge of insurance operations desired.

Job Requirements

 
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Customer Service Representative - Waco (13178) Apply now