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Customer Service Representative (13503)

Job Description

The Customer Service Representative is responsible for handling all incoming calls from agents and policyholders in a positive and professional manner. The representative will also process requests for changes to a policyholder account.

Daily Responsibilities:

  • Answer and return calls from policyholders and agents.
  • Process requests and payments from existing policyholders.
  • Assist with scanning incoming mail.
  • Complaint research, follow-up and resolution.
  • Complete assigned projects in the planned timeframe.
Required Skills:
  • A high level of integrity, confidentiality, flexibility and support of management is expected at all times.
  • Excellent analytical skills and attention to detail.
  • Ability to handle and prioritize multiple tasks and meet deadlines.
  • Ability to work well under pressure.
  • Positive and helpful attitude.Individual must be a team player and be able to work independently.
  • Proficient in Word and Excel helpful.
Required Experience:
  • One-two years' customer service experience preferred.
  • Good verbal and written communication skills.
  • Good analytical skills and attention to detail.

Job Requirements

 

Job Snapshot

Location US-OH-Broadview Heights
Employment Type Full-Time
Pay Type Hour
Pay Rate $15.00 - $18.00 /Hour
Store Type Retail
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Company Overview

Globe Life Family Heritage Division

Our policies are specifically designed to protect you when you need it most, providing coverage for many of the unexpected costs that can arise due to an illness or injury. Unlike traditional health insurance, supplemental insurance pays money directly to you, so you can concentrate on what’s most important – getting well. We offer a range of policies to suit your individual needs – from disease-specific coverage, to accident, intensive care and life coverage. Whatever you and your family need to protect – we can help. Learn More

Contact Information

US-OH-Broadview Heights
214-250-5121
Snapshot
Globe Life Family Heritage Division
Company:
US-OH-Broadview Heights
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$15.00 - $18.00 /Hour
Pay Rate:
Retail
Store Type:

Job Description

The Customer Service Representative is responsible for handling all incoming calls from agents and policyholders in a positive and professional manner. The representative will also process requests for changes to a policyholder account.

Daily Responsibilities:

  • Answer and return calls from policyholders and agents.
  • Process requests and payments from existing policyholders.
  • Assist with scanning incoming mail.
  • Complaint research, follow-up and resolution.
  • Complete assigned projects in the planned timeframe.
Required Skills:
  • A high level of integrity, confidentiality, flexibility and support of management is expected at all times.
  • Excellent analytical skills and attention to detail.
  • Ability to handle and prioritize multiple tasks and meet deadlines.
  • Ability to work well under pressure.
  • Positive and helpful attitude.Individual must be a team player and be able to work independently.
  • Proficient in Word and Excel helpful.
Required Experience:
  • One-two years' customer service experience preferred.
  • Good verbal and written communication skills.
  • Good analytical skills and attention to detail.

Job Requirements

 
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Customer Service Representative (13503) Apply now