Matheson, a leading manufacturer, processor, retail sales and distributor of welding gases and supplies has the following opportunity available at our Newark, CA facility.
Customer Service Representative I
Primary role is to provide counter sales at our Retail locations. This includes overall location sales support, phone sales, order taking and assist in the merchandising, pricing and promotional sales. Provides customers with product information and features.
Reports to Site Manager and interacts with customers, Matheson sales, management and other operations personnel.
1. Assist customers both in person, over the phone and on the computer, with the processing of orders, collection on accounts and in processing accounts payable.
2. Follow up on leads, and assist in development of industrial, commercial and residential customer sales.
3. Merchandising, stocking, and pricing responsibly and will assist with special sales and promotions.
4. Learn product line and be able to explain product benefits and features to customers.
5. To organize work, problem solve, and multi-task in a fast paced environment.
6. Provide excellent customer service in a fast paced environment.
7. Assist outside sales personnel on an ongoing basis.
8. Provide supervisory and team leadership on an occasional basis when site management is absent.
9. Perform other projects and duties as assigned.
- Ability to use personal computer (email, word & excel) to input data and process information and to master job specific software (mainframe computer).
- Ability to work safely and comply with all safety rules and standards.
- Basic math skills; ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals, including ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Good organizational and communication skills.
- Member/customer Dedication
- Market and Product Knowledge.
- Interpersonal and written communication skills
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Matheson is an EO employer - M/F/Veteran/Disability