The #1 Site for Retail Jobs - search all Retail jobs.

Customer Service Representative

Job Description

Job Description Subsidiary: Teleperformance USA Location Richmond, VA Department Call Center Representative Position Title Customer Service Representative
Report To Supervisor
Job Summary About Teleperformance:
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.

About the position:
Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions.
Creates member relationships through needs assessment and solution offerings from the wide array of products and services.
Duties/Responsibilities •Listen effectively/empathize with member
•Responsible for member inquiries/questions
•Assist members with their policy questions
•Assist member with policy billing questions
•Responds to servicing inquiries
•Acts on referral triggers and provides additional product offerings based on member needs.
•Provide excellent member service
•Critical thinking, proactive attitude, strong communication skills displaying empathy and caring
•Must be extremely detail-oriented
•Must be extremely articulate
•Experienced with standard business applications including MS Office
•Strong team-building and leadership skills focused on production-oriented goals
•Participates in additional training
•Performs other related duties Qualifications: •2 years of stable customer service experience in a high volume environment
•Previous sales experience preferred
•Type 25 wpm
•Bachelor's degree preferred
•Ability to use desktop computer system
•Logical problem solving skills
•Proven oral/written communication skills
•Availability to work various shifts
•Ability to use Windows operating systems
•Continuously demonstrate sense of urgency
•Must have sense of attention to detail
•Must be able to pass a Federal Background Check and Drug testing

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an Equal Opportunity Employer

To apply, please email
[email protected]
Or visit us at 2805 N Parham Rd, Ste 100 Richmond, VA 23294

Job Requirements

 

Job Snapshot

Location US-VA-Richmond
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
Apply

Company Overview

Teleperformance

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-VA-Richmond
Snapshot
Teleperformance
Company:
US-VA-Richmond
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

Job Description Subsidiary: Teleperformance USA Location Richmond, VA Department Call Center Representative Position Title Customer Service Representative
Report To Supervisor
Job Summary About Teleperformance:
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.

About the position:
Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions.
Creates member relationships through needs assessment and solution offerings from the wide array of products and services.
Duties/Responsibilities •Listen effectively/empathize with member
•Responsible for member inquiries/questions
•Assist members with their policy questions
•Assist member with policy billing questions
•Responds to servicing inquiries
•Acts on referral triggers and provides additional product offerings based on member needs.
•Provide excellent member service
•Critical thinking, proactive attitude, strong communication skills displaying empathy and caring
•Must be extremely detail-oriented
•Must be extremely articulate
•Experienced with standard business applications including MS Office
•Strong team-building and leadership skills focused on production-oriented goals
•Participates in additional training
•Performs other related duties Qualifications: •2 years of stable customer service experience in a high volume environment
•Previous sales experience preferred
•Type 25 wpm
•Bachelor's degree preferred
•Ability to use desktop computer system
•Logical problem solving skills
•Proven oral/written communication skills
•Availability to work various shifts
•Ability to use Windows operating systems
•Continuously demonstrate sense of urgency
•Must have sense of attention to detail
•Must be able to pass a Federal Background Check and Drug testing

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.

Teleperformance is an Equal Opportunity Employer

To apply, please email
[email protected]
Or visit us at 2805 N Parham Rd, Ste 100 Richmond, VA 23294

Job Requirements

 
Mxk07x6kknd1z74sfnb
WorkInRetail Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using workinretail.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Customer Service Representative Apply now