Job Description Subsidiary: Teleperformance USA Location Richmond, VA Department Call Center Representative Position Title Customer Service Representative
Report To Supervisor
Job Summary About Teleperformance:
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 135,000 computerized workstations, with more than 182,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.
About the position:
Primarily responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions.
Creates member relationships through needs assessment and solution offerings from the wide array of products and services.
Duties/Responsibilities •Listen effectively/empathize with member
•Responsible for member inquiries/questions
•Assist members with their policy questions
•Assist member with policy billing questions
•Responds to servicing inquiries
•Acts on referral triggers and provides additional product offerings based on member needs.
•Provide excellent member service
•Critical thinking, proactive attitude, strong communication skills displaying empathy and caring
•Must be extremely detail-oriented
•Must be extremely articulate
•Experienced with standard business applications including MS Office
•Strong team-building and leadership skills focused on production-oriented goals
•Participates in additional training
•Performs other related duties Qualifications: •2 years of stable customer service experience in a high volume environment
•Previous sales experience preferred
•Type 25 wpm
•Bachelor's degree preferred
•Ability to use desktop computer system
•Logical problem solving skills
•Proven oral/written communication skills
•Availability to work various shifts
•Ability to use Windows operating systems
•Continuously demonstrate sense of urgency
•Must have sense of attention to detail
•Must be able to pass a Federal Background Check and Drug testing
Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official email correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal email addresses to send official correspondence.
Teleperformance is an Equal Opportunity Employer
To apply, please email