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Customer Service

Job Description

Overview

Why You’ll Choose Us
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

*ASK ABOUT OUR $1000 License in Hand sign on BONUS!!!!!!


• Paid Training
• Competitive Wage- $18.00 - $22.00 per hour
• Pay Per Performance Bonus
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Employee wellness and engagement programs
• A fun, casual work environment on site or virtual
*Candidates are required to pass a background and drug screening to attend product training. Some restrictions may apply.

YOUR IMPACT
Our Licensed HealthCare Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all lifestyles and no two days will be the same.



Responsibilities

Your Responsibilities
• Handle and carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Appropriately communicate with customers, exercising retention efforts if needed
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning



Qualifications

What We're Looking for
• 1-year Customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Possess home state Life & Health Insurance License

What We Prefer
• 6 months Call Center experience and/or sales experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
Teleperformance is an Equal Opportunity Employer

Job Requirements

 

Job Snapshot

Location US-LA-Shreveport
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
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Company Overview

Teleperformance

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-LA-Shreveport
Snapshot
Teleperformance
Company:
US-LA-Shreveport
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

Overview

Why You’ll Choose Us
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

*ASK ABOUT OUR $1000 License in Hand sign on BONUS!!!!!!


• Paid Training
• Competitive Wage- $18.00 - $22.00 per hour
• Pay Per Performance Bonus
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Employee wellness and engagement programs
• A fun, casual work environment on site or virtual
*Candidates are required to pass a background and drug screening to attend product training. Some restrictions may apply.

YOUR IMPACT
Our Licensed HealthCare Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all lifestyles and no two days will be the same.



Responsibilities

Your Responsibilities
• Handle and carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Appropriately communicate with customers, exercising retention efforts if needed
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning



Qualifications

What We're Looking for
• 1-year Customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Possess home state Life & Health Insurance License

What We Prefer
• 6 months Call Center experience and/or sales experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills
Teleperformance is an Equal Opportunity Employer

Job Requirements

 
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Customer Service Apply now