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GBS Collections Associate (Part-Time)

Job Description

Are you highly organized, self-motivated, and eager to work in a fast-paced environment? If so, UPS wants to hear from you! We are looking for a qualified Collections Associate to showcase their dynamic skills.

The GBS Collections Associate performs collection responsibilities according to established procedures. He/She impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure. This position requires extensive communication with customers via telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. Limited product, service, or business unit knowledge utilized.

Responsibilities and Duties

  • Identifies and resolves basic and routine issues impacting payment
  • Overcomes customer objections concerning payments and assists them in understanding their account terms
  • Utilizes payment options and negotiates payment arrangements
  • Follows prescribed escalation procedures
  • Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
  • Submits recommendations to write-off account balances
  • Monitors and maintains assigned queue of customer accounts

Knowledge and Skills

  • Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
  • Basic analytical and problem resolution skills
  • Desire to work in a position requiring extensive phone and email communication
  • Ability to work in a highly measured, fast-paced, production environment
  • Prior phone center and/or collections experience
  • Bachelor’s Degree in Business related field - Preferred
  • Proficiency in Microsoft Office applications
  • Experience handling objections and gaining commitment

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Requirements

 

Job Snapshot

Location US-KY-Louisville
Employment Type Part-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
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Company Overview

UPS

UPS Worldport in Louisville, Kentucky has the capacity to sort 416,000 packages per hour and 1.5 million daily. This shows how far the innovative thinking of a brilliant team can go. But it doesn't stop there. Our line of products and services used by our customers continue to redefine the way the world does business. That's logistics. That's UPS. Learn More

Contact Information

US-KY-Louisville
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Snapshot
UPS
Company:
US-KY-Louisville
Location:
Part-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

Are you highly organized, self-motivated, and eager to work in a fast-paced environment? If so, UPS wants to hear from you! We are looking for a qualified Collections Associate to showcase their dynamic skills.

The GBS Collections Associate performs collection responsibilities according to established procedures. He/She impacts the organization by improving cash flow, minimizing delinquency, reducing Days Sales Outstanding, and limiting bad debt exposure. This position requires extensive communication with customers via telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. Limited product, service, or business unit knowledge utilized.

Responsibilities and Duties

  • Identifies and resolves basic and routine issues impacting payment
  • Overcomes customer objections concerning payments and assists them in understanding their account terms
  • Utilizes payment options and negotiates payment arrangements
  • Follows prescribed escalation procedures
  • Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
  • Submits recommendations to write-off account balances
  • Monitors and maintains assigned queue of customer accounts

Knowledge and Skills

  • Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
  • Basic analytical and problem resolution skills
  • Desire to work in a position requiring extensive phone and email communication
  • Ability to work in a highly measured, fast-paced, production environment
  • Prior phone center and/or collections experience
  • Bachelor’s Degree in Business related field - Preferred
  • Proficiency in Microsoft Office applications
  • Experience handling objections and gaining commitment

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Requirements

 
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GBS Collections Associate (Part-Time) Apply now