Job Summary: The Supervisor’s role is assigned by upper management based on the needs of the business where necessary. This role will include the management of services and experiences that generally occur at the front of the store and merchandise presentation and freight flow. It also performs visual merchandising directives on sales floor and fulfills freight processing program standards. In addition, this role supports key operational functions as defined below.
Primary Job Responsibilities:
• MERCHANDISING & INVENTORY CONTROL
o Assists in the execution of store merchandising and visual standards including setting planograms, label maintenance, display of graphics and in stock status for balloon and queue areas
o Processes balloon and queue freight to sales floor & organizes top stock/back stock for these areas
o Processes merchandise transfers, damages, RTVs and recalls
• HUMAN RESOURCES
o As requested, assists with interviewing and onboarding of sales associates
o Works closely with sales associates – providing training, feedback and reinforcement of standards
o Partners with Assistant and/or General Manager for Associate coaching/counseling, performance documentation and employee relations
• STORE OPERATIONS
o Store opening and closing procedures; performs Manager on Duty (MOD) responsibilities as required (including checkout needs)
o Drives store metrics for company discount programs, email capture, customer incentives and charitable donations
o Responsible for Cashier compliance to POS functions and cash handling procedures at Front End and daily reconciliation paperwork
• TASK PRIORITIZATION & PLANNING
o Follows prioritized tasks/plans established by Assistant/General Manager
o Focuses on service and checkout experiences: balloon pre-orders, walk-ins, staging, pick-ups; Party Pick Up (BOPIS) organization, picking accuracy, standards & on-time compliance; Cashier friendliness, line management and overall front end organization
o Executes cash handling procedures: register balancing, maintaining safe fund and preparing/transporting bank deposits
This job description is not all-inclusive. Additional responsibilities will be determined by supervisor, based on store needs.
