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UPS Capital Customer Service Representative

Job Description

UPS Capital, a financial subsidiary of UPS, is currently seeking a Customer Service Representative for the Parcel Pro group. This position primarily provides customer service by answering high volume of incoming calls and assisting customers with customer accounts, services and questions. The ideal candidate will thrive in a fast-paced office environment and have strong technology, analytical, oral and written communication, problem solving and time management skills.

The Customer Service Representative will provide general administrative support for the office and sales management team. He/She will also provide excellent customer service to internal and external customers via phone and email.

Responsibilities and Duties

  • Resolves customer support challenges in a time-critical environment using problem solving strategies
  • Manages multiple administrative tasks in a fast-paced office with minimal supervision 
  • Analyzes customer problems and communicates solutions verbally and/or in writing timely
  • Answers high volume of incoming calls professionally and quickly demonstrating appropriate telephone etiquette

Knowledge and Skills

  • Demonstrates ability to solve problems quickly
  • Maintains a professional demeanor at all times
  • Demonstrates high level of attention to detail
  • Possesses strong verbal and written communication skills
  • Ability to perform routine analysis, document and present results
  • Experience using Microsoft Office products (Excel, Word, PowerPoint and Access) or similar software
  • Bachelor's Degree (or internationally comparable degree) - Preferred
  • Customer Service experience - Preferred
  • Clerical Support experience - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Requirements

 

Job Snapshot

Location US-CA-Torrance
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
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Company Overview

UPS

What comes to mind when you think about UPS and technology? With more than $1 billion spent on technology initiatives each year, we do so much more than making sure each delivery arrives on time. Our teams develop powerful technology solutions necessary to keep our global operations running seamlessly. These products not only help our employees work more efficiently, but also support the needs of our business and individual customers. Learn More

Contact Information

US-CA-Torrance
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Snapshot
UPS
Company:
US-CA-Torrance
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

UPS Capital, a financial subsidiary of UPS, is currently seeking a Customer Service Representative for the Parcel Pro group. This position primarily provides customer service by answering high volume of incoming calls and assisting customers with customer accounts, services and questions. The ideal candidate will thrive in a fast-paced office environment and have strong technology, analytical, oral and written communication, problem solving and time management skills.

The Customer Service Representative will provide general administrative support for the office and sales management team. He/She will also provide excellent customer service to internal and external customers via phone and email.

Responsibilities and Duties

  • Resolves customer support challenges in a time-critical environment using problem solving strategies
  • Manages multiple administrative tasks in a fast-paced office with minimal supervision 
  • Analyzes customer problems and communicates solutions verbally and/or in writing timely
  • Answers high volume of incoming calls professionally and quickly demonstrating appropriate telephone etiquette

Knowledge and Skills

  • Demonstrates ability to solve problems quickly
  • Maintains a professional demeanor at all times
  • Demonstrates high level of attention to detail
  • Possesses strong verbal and written communication skills
  • Ability to perform routine analysis, document and present results
  • Experience using Microsoft Office products (Excel, Word, PowerPoint and Access) or similar software
  • Bachelor's Degree (or internationally comparable degree) - Preferred
  • Customer Service experience - Preferred
  • Clerical Support experience - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Requirements

 
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UPS Capital Customer Service Representative Apply now