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Work From Home - Customer Retention Representative (13318)

Job Description

Globe Life Inc. has immediate openings available for a Work From Home Full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. DFW , Waco, Houston

Primary duties and responsibilities consist of:

  • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
  • Answering questions regarding coverage, premium and other policy information
  • Composing business letters, communicating effectively through written and verbal communication
  • Working independently and making judgment decisions is required
  • Making outbound calls to existing policyholders to collect delinquent premium payments
  • Reselling the benefits of our policies and providing excellent customer service
  • Using various sales techniques to help increase the retention of our policyholders
  • Recording policyholder information for reporting and transactional purposes
  • Extensive telephone contact and appropriate telephone skills are required
  • Discretion and tact must be used in providing service to customers
  • Discretion and tact must be used in providing service to customer
  • Monday to Friday schedules, no weekends
  • Additional production incentive pay after training period
  • Site closed -Thanksgiving and Christmas
  • Bilingual (Spanish) hourly pay differential
Required Skills:
  • Excellent verbal and written communication skills
  • Ability to solve complex policyholder issues with a positive attitude
  • Ability to work in a fast-paced environment and work well under pressure
  • Knowledge of life and/or health insurance terminology preferred
  • Basic Microsoft Excel skills required

Working Conditions/Physical Requirements:

  • Heavy phone and PC usage
  • Sitting for extended periods of time
  • Reaches above shoulder level
  • Some overtime may be required
Required Experience:
  • High school diploma or equivalent. Some college preferred.
  • Experience in a call center environment preferred
  • Some insurance and/or sales experience preferred

Job Requirements

 

Job Snapshot

Location US-TX-Houston
Employment Type Full-Time/Part-Time
Pay Type Hour
Pay Rate $15.00 - $16.00 /Hour
Store Type Retail
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Company Overview

Globe Life Family Heritage Division

Our policies are specifically designed to protect you when you need it most, providing coverage for many of the unexpected costs that can arise due to an illness or injury. Unlike traditional health insurance, supplemental insurance pays money directly to you, so you can concentrate on what’s most important – getting well. We offer a range of policies to suit your individual needs – from disease-specific coverage, to accident, intensive care and life coverage. Whatever you and your family need to protect – we can help. Learn More

Contact Information

US-TX-Houston
214-250-5121
Snapshot
Globe Life Family Heritage Division
Company:
US-TX-Houston
Location:
Full-Time/Part-Time
Employment Type:
Hour
Pay Type:
$15.00 - $16.00 /Hour
Pay Rate:
Retail
Store Type:

Job Description

Globe Life Inc. has immediate openings available for a Work From Home Full-time Customer Service/Retention Specialists. We offer competitive wages and paid training - no previous Customer Service experience is required. We are seeking outgoing, customer service-oriented people for our inbound and outbound call center. DFW , Waco, Houston

Primary duties and responsibilities consist of:

  • Servicing inbound calls from current policyholders with the intent of cancelling their insurance benefits
  • Answering questions regarding coverage, premium and other policy information
  • Composing business letters, communicating effectively through written and verbal communication
  • Working independently and making judgment decisions is required
  • Making outbound calls to existing policyholders to collect delinquent premium payments
  • Reselling the benefits of our policies and providing excellent customer service
  • Using various sales techniques to help increase the retention of our policyholders
  • Recording policyholder information for reporting and transactional purposes
  • Extensive telephone contact and appropriate telephone skills are required
  • Discretion and tact must be used in providing service to customers
  • Discretion and tact must be used in providing service to customer
  • Monday to Friday schedules, no weekends
  • Additional production incentive pay after training period
  • Site closed -Thanksgiving and Christmas
  • Bilingual (Spanish) hourly pay differential
Required Skills:
  • Excellent verbal and written communication skills
  • Ability to solve complex policyholder issues with a positive attitude
  • Ability to work in a fast-paced environment and work well under pressure
  • Knowledge of life and/or health insurance terminology preferred
  • Basic Microsoft Excel skills required

Working Conditions/Physical Requirements:

  • Heavy phone and PC usage
  • Sitting for extended periods of time
  • Reaches above shoulder level
  • Some overtime may be required
Required Experience:
  • High school diploma or equivalent. Some college preferred.
  • Experience in a call center environment preferred
  • Some insurance and/or sales experience preferred

Job Requirements

 
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Work From Home - Customer Retention Representative (13318) Apply now