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Work at Home Automotive Technical Support Call Center (T3) Representative

Job Description

Overview

Automotive Technical Support Call Center (T3) Representative

 

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training
  • Competitive Wages:
    • Training rate of $15.00/hour
    • Production rates between $15.25 - $18.00
    • Monthly Bonuses range $100 - $250
    • Client funded Sales Incentives between $200/month-$400/month
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual virtual work environment

You’re Impact in This Role

Our Automotive Technical Support Call Center (T3) Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond to either customer inquiries.  Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you’ll enjoy the many benefits of working from home!

  • Removing the cost, stress and time constraints of a daily commute
  • Total comfort of working from your own home
  • A flexible work scheduled and more work life balance


Responsibilities

Your Responsibilities

  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction
  • Troubleshoot and resolve customer issues through the use of desktop applications
  • Work with confidential customer information and treat it sensitively
  • Solve customer challenges with their Automotive in-car technology and smart phone applications
  • Aim to resolve issues on the first call by being proactive and demonstrating


Qualifications

 What We’re Looking for

  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  • Predictable and reliable attendance
  • 2+ years customer service experience
  • Consistent work history
  • Proven oral & written communication skills
  • Comfort with desktop computer system
  • Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Date of Posting: 9/24/20

Teleperformance is an Equal Opportunity Employer

Job Requirements

 

Job Snapshot

Location US-MI-Lansing
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Retail
Apply

Company Overview

Teleperformance At Home

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-MI-Lansing
Snapshot
Teleperformance At Home
Company:
US-MI-Lansing
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Retail
Store Type:

Job Description

Overview

Automotive Technical Support Call Center (T3) Representative

 

Why You’ll Choose Us

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include

  • Paid Training
  • Competitive Wages:
    • Training rate of $15.00/hour
    • Production rates between $15.25 - $18.00
    • Monthly Bonuses range $100 - $250
    • Client funded Sales Incentives between $200/month-$400/month
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual virtual work environment

You’re Impact in This Role

Our Automotive Technical Support Call Center (T3) Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond to either customer inquiries.  Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

In addition to the overall convenience, you’ll enjoy the many benefits of working from home!

  • Removing the cost, stress and time constraints of a daily commute
  • Total comfort of working from your own home
  • A flexible work scheduled and more work life balance


Responsibilities

Your Responsibilities

  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction
  • Troubleshoot and resolve customer issues through the use of desktop applications
  • Work with confidential customer information and treat it sensitively
  • Solve customer challenges with their Automotive in-car technology and smart phone applications
  • Aim to resolve issues on the first call by being proactive and demonstrating


Qualifications

 What We’re Looking for

  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED
  • Predictable and reliable attendance
  • 2+ years customer service experience
  • Consistent work history
  • Proven oral & written communication skills
  • Comfort with desktop computer system
  • Some Technical background

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Date of Posting: 9/24/20

Teleperformance is an Equal Opportunity Employer

Job Requirements

 
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Work at Home Automotive Technical Support Call Center (T3) Representative Apply now